WARM Health Collective is on the lookout for a Full/Part Time, Medical Receptionist extraordinaire, who is responsible for supporting the effective day-to-day administrative operations. This includes coordinating patient enquiries, managing clinician schedules, supporting referral and intake processes, and maintaining accurate administrative and billing systems. 

The role plays a key role in ensuring patients, referrers, and clinicians experience a responsive, organised and compassionate service environment within a specialist mental health setting. 

Key Responsibilities 

• Managing incoming phone and email enquiries from patients, referrers and healthcare providers 
• Coordinating appointments and managing clinician diaries 
• Processing referrals and supporting patient intake and onboarding 
• Managing patient waitlists and appointment follow-up 
• Medicare billing, invoicing and receipting 
• Liaising with GPs, specialists and other healthcare providers as required 
• Preparing and managing clinical correspondence 
• Maintaining accurate electronic medical records 
• Supporting clinicians with administrative workflow 
• Maintaining confidentiality of patient information in accordance with privacy legislation 
• Assisting with general front-of-house and practice operations 
• Supporting implementation of administrative systems and processes where required 
• Any other reasonable duties as directed by Practice Manager or Clinical Director 

Selection Criteria 

Essential 

• Experience working in a healthcare environment 
• Strong organisational skills and attention to detail 
• Excellent written and verbal communication skills 
• Experience using Xestro practice management software 
• Ability to manage competing priorities in a busy clinical environment 
• Professional and compassionate approach to patient interaction 
• Ability to work independently and as part of a small multidisciplinary team  
• Experience working within a mental health setting 
• Familiarity with Medicare billing processes 
• Competent using Microsoft Office 365 including WORD, Excel and SharePoint 

aKey responsibilities include:

• Primarily based at Coburg/Richmond, but available to help at other sites if needed.
• Scheduling and confirming appointments for consultations
• Handling of incoming calls
• Welcoming and assisting patients
• Coordinating diagnostic tests conducted on-site
• Processing payments via EFTPOS
• Managing patient invoicing and receipting
• Assisting with general office duties
• Collaborating effectively within a team
• Performing basic cardiac tests such as 12 lead ECG, cardiac monitors etc... (training will be provided).

Prior experience in healthcare reception is a must.

Comprehensive training will be provided for our web-based patient management. This position requires on-site presence. Hours are generally between 8.15 AM till 5 PM.

What we can offer:

• Excellent Locations 
• Financial rates above the industry standards
• Warm, supportive and professional atmosphere 
• Comprehensive on-the-job training 
• Prospects for advancement in the career
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