Full job description

Overview

The Medical Receptionist is responsible for providing professional, efficient, and compassionate administrative support to Dr. Oyekan Family Practice. The role serves as the first point of contact for patients and visitors and is essential to ensuring the smooth day-to-day operation of the clinic.

The successful candidate will support appointment management, patient registration, telephone communications, medical records administration, referrals, and general office duties while maintaining strict patient confidentiality and delivering a positive patient experience.

Responsibilities

• Greet patients and visitors warmly, creating a positive first impression of the practice
• Schedule appointments efficiently using EMR system, Telus Suites
• Verify patient insurance information and update records accurately in electronic systems
• Answer multi-line phone systems promptly, directing calls to appropriate staff members
• Manage patient check-in and check-out processes with attention to detail
• Maintain organized filing of medical records, appointment logs, and administrative documents
• Collect payment for uninsured services when required
• Support clinical staff by preparing patient charts and ensuring all necessary documentation is complete
• Maintain a clean, tidy, and organised reception area, waiting room, and designated workspaces throughout the working day.

Skills

• Familiarity with the PS Suite electronic medical records (EMR) system is an asset
• Strong knowledge of medical terminology to accurately communicate with patients and staff
• certificate in Medical Office Administration or an equivalent qualification is considered an asset
• Experience working in dental or medical offices, particularly in front desk or administrative roles is an asset
• Excellent organizational skills with the ability to multitask in a fast-paced environment
• Familiarity with multi-line phone systems for effective communication management
• Prior office experience demonstrating professionalism and attention to detail
• Ability to handle sensitive patient information with confidentiality and discretion