Job Profile: Medical Receptionist
Reports to: Reception Manager
Hours: 1.0FTE, 37.5 hours per week, permanent full-time
Location: Meadowlark Cardiac Lab
Closing date: August 29, 2025
Start date: September 2025
Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and one in Fort McMurray.
In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

• Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
• Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.
• Our Employees – by creating an approachable environment that encourages professional development and growth.

Our over 600 employees strive each day to provide patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive, and growing team, keep reading.

POSITION SUMMARY

As a Medical Receptionist, you play a crucial role in ensuring the continued delivery of reliable, accurate, and compassionate services to our patients, referring physicians, and colleagues.
As the first point of contact within the clinic, you set the tone for the patient experience. You will be able to approach every interaction with respect and professionalism, providing each patient with clear, thorough, and timely care.
Your primary responsibilities will include checking in patients for exams, scheduling follow-up studies as needed, coordinating patients for multiple exams, managing front desk duties, and maintaining a smooth flow for both patients and the clinic.

SKILLS

• Ability to work both independently and collaboratively within a team.
• Self-motivated with the ability to recognize and manage multiple priorities.
• Ability to work in a fast-paced, high-stress environment.
• Excellent verbal communication, interpersonal skills, and computer proficiency.
• Interact with patients in a respectful and professional manner.
• Maintain privacy and confidentiality when handling sensitive information.
• Adaptable to new policies and procedures.
• Knowledgeable in office routines, schedules and protocol.

QUALIFICATIONS

• Secondary (high) school graduation diploma or certificate of completion.
• Computer experience with minimum 50 words per minute.
• Knowledge and understanding of medical terminology.
• Medical Receptionist Program an asset.
  Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.
  We thank all applicants for their interest, only those selected for an interview will be contacted

• Greet and check in patients.
• Record patient information on the computer.
• Notify relevant department(s) of patient arrival.
• Ensure all prior examinations are uploaded.
• Porter patients and assist with exam preparation.
• Answer phones and redirect calls appropriately.
• Process incoming requests for reports and images.
• Request previous exams from external facilities.
• Retrieve and upload medical history prior to scheduled patient arrival.
• Perform photocopying, faxing, and mailing duties.
• Order and maintain adequate office inventory.
• Maintain constant communication with Diagnostic Imaging staff.
• Maintain strict confidentiality of patient information and/or results.
• Schedule patients for exams.
• Provide patients with exam preparation instructions.
• Ensure the front waiting area remains neat and tidy.
• Unpack and distribute daily courier bags.
• Sign for and direct any deliveries and supplies coming into the clinic.
• Provide training support to new staff as needed.
• Perform any additional tasks as assigned by the Site Lead or Reception Manager.