Key responsibilities

• Greeting patients warmly and providing exceptional customer service.
• Managing a busy multi line phone system and appointment enquires via email, phone and in person.
• Scheduling, confirming and coordinating cardiology appointments and investigations.
• Managing patient records accurately and maintaining confidentiality at all times.
• Processing Medicare, DVA, private billing and EFTPOS payments where required.
• Liaising with Specialists, clinical staff, referring doctors and external providers.
• Preparing and distributing correspondence and reports
• Banking, EFTPOS reconciliation and general admin duties
• Supporting smooth patient flow
• Maintaining a professional, tidy and welcoming reception and waiting area.

About you

• Experience in a specialist practice, cardiology practice or busy healthcare setting will be an advantage.
• Experience using medical practice software (Clinic to Cloud is highly regarded but not essential)
• Excellent communication skills and a professional telephone manner.
• Strong attention to detail, time management and organisational skills.
• Ability to multitask, prioritise and remain calm in a busy environment.
• Confident computer skills and familiarity with medical practice software.
• A reliable team player with a positive attitude and willingness to learn.