Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our long-standing, friendly surgery. This is an exciting role as you’d be joining an established non-clinical team that serves just over 40,000 patients and is rated outstanding by the CQC.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

• Competitive Salary
• NHS Pension
• Support to guide your personal and professional development
• Excellent training opportunities

Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

PLEASE SEE FULL JOB DESCRIPTION AND PERSON SPECIFICATION ON:

https://www.jobs.nhs.uk/candidate/jobadvert/A0676-25-0000

• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Facilitate effective communication between patients and members of the healthcare community.
• Provide patients, relatives and other services with correct information
• Operate clinical computer systems and maintain high quality data entry.
• Communicate with other agencies like transport, phlebotomy, hospital etc.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in all situations;
• Capable of remaining calm, with consistent accuracy and concentration under pressure;
• Strong IT and administration skills;
• Enthusiastic with energy and drive;
• Reliable and dependable;
• Self motivated

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.