Medical Receptionist Lead at Tender Touch Therapy, LLC

Mount Pleasant, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

17.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Experience, Leadership, Management, Computer Skills, Microsoft Products, Front Desk Operations, Scheduling, Training, Team Building, HIPAA Compliance, Communication, Performance Reviews, Patient Care, Error Investigation, Report Generation, Conflict Resolution

Industry

Hospitals and Health Care

Description

Description Medical Receptionist Lead Our Purpose: We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve.. Position Overview: Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient’s overall plan of care from start to finish. Status: Full Time Hours: Flexible; Monday-Friday, 7:30am-6pm, 30 hours a week. Travel: This position will require the ability to travel between clinics on occasion. Pay: This position pays $16-$17 an hour, please only apply if you are able to meet this requirement. Responsibilities: Oversight of Front Desk Receptionist: Maintain Front Desk Operations Maintain Front Desk Schedules Coordinate coverage for hours Create and Administer job training program for Front Desk staff Review staff dashboard Run weekly reports Complete and track Patient forms Complete Level 1 interviews Train new staff Complete Performance Reviews Training and Professional Development: Investigate, review and retrain on errors of staff and track accordingly Effectively roll out new policies and procedures Promote Team Building Scheduler Oversight: Monitor and maintain wait list Monthly communication with managers for staffing needs Review end of bonus period Monitor No shows and cancels Oversight of mass text alerts General Receptionist Duties: Answer phones, check voicemail Review and respond to emails and tasks Front desk reports to be ran Therapists' schedules maintained/conflicts resolved appropriately Maintain HIPAA compliance Maintaining the daily front desk checklist Other daily front desk operations Must travel to multiple locations weekly Preform all assigned front desk responsibilities/sub-products Attend lead meetings, department meeting, and all staff meeting Requirements: 1 year or more in the Healthcare setting Experience in leadership or management a plus Strong computer skills (proficient with Microsoft products)

Responsibilities

The Medical Receptionist Lead is responsible for overseeing front desk operations and ensuring effective coordination between the office manager and front desk staff. This role includes training staff, maintaining schedules, and monitoring patient care processes.