JOB DESCRIPTION

Lime Tree Surgery is a large, multi site GP Practice in Worthing. Our friendly team are looking for an enthusiastic and hard working individual to join our Reception team, assisting patients and colleagues contacting the Practice, by phone, electronically or in person.

JOB DESCRIPTION

Total: 37 hours (1 position)

Scheme of work 1:

• Monday: 8am-1pm
• Tuesday: 10am-7pm
• Wednesday: 10am-7pm
• Thursday: 8am-5pm
• Friday: 8am-5pm

PRIMARY RESPONSIBILITIES

The following are the core responsibilities of the Medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Provide a professional first point of contact for patients and colleagues contacting the Practice. In particular provide a clear and polite telephone manner in all telephone interactions
• Help our patients to manage their needs, answering their queries and supporting them to make appointments.
• Ensure that people have good quality information to help them make choices about their care.
• Maintain accurate computer records such that patient care is seamlessly transferred between colleagues, departments and organisations
• Work as part of the reception team to ensure the responsibilities of the departments are fulfilled
• Maintain a positive approach to helping the Practice patients

GENERIC RESPONSIBILITIES

All staff at Lime Tree Surgery have a duty to conform to the following: