About the job

Company Description ADHD-BED Integrated® is an international team of recognized experts based in Australia, the UK, and Canada, supporting patients and their families across borders. The organization provides a comprehensive, integrated approach to managing ADHD, binge-eating, and other eating disorders. Care also addresses related co-morbidities, including addiction, personality disorders, anxiety and mood disorders, Autism Spectrum Disorders (ASD), and impulse control disorders. The team works collaboratively to deliver evidence-based, person-centered care. Applicants can expect to join a mission-driven environment focused on improving long-term outcomes for individuals and families.

Role Description This is a full-time, on-site Medical Receptionist role located in Gold Coast, QLD. The Medical Receptionist will be responsible for greeting patients and visitors, managing check-in and check-out processes, and maintaining a welcoming, professional front desk environment. Daily tasks include appointment scheduling, answering and directing phone calls, handling patient inquiries, and coordinating communication between clinicians and patients. The role involves accurate data entry into medical office systems, managing patient records, processing forms and referrals, and supporting the smooth operation of the clinic. The Medical Receptionist also assists with basic administrative duties such as filing, correspondence, and ensuring confidentiality and privacy of patient information.

Qualifications

• Candidates should possess strong Receptionist Duties skills, including front desk management and patient-facing customer service.
• Candidates should possess Appointment Scheduling skills, including managing calendars, coordinating follow-up visits, and handling changes efficiently.
• Candidates should possess Phone Etiquette skills, including professional call handling, message taking, and directing calls appropriately.
• Candidates should possess Medical Terminology knowledge and familiarity with Medical Office procedures and workflows.
• Candidates should possess solid organizational skills, attention to detail, and proficiency with common office software and electronic health record systems.
• Candidates should possess strong interpersonal and communication skills, with the ability to work respectfully with individuals experiencing mental health and eating disorders.
• Previous experience in a medical or allied health reception role is highly beneficial; formal training in medical administration or related studies is an advantage.
• Candidates should possess the ability to maintain confidentiality, work in a multidisciplinary team, and adapt to a fast-paced clinical environment.
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