REQUIREMENTS

• Previous experience in a reception or customer-facing role (preferably in a healthcare setting)
• Excellent communication and interpersonal skills
• Strong IT skills and familiarity with patient record systems (training can be provided)
• Ability to multitask and remain calm under pressure
• Discretion and respect for patient confidentiality
• Flexibility to cover staff absences and work as part of a rota, including occasional evenings

ABOUT THE ROLE

We are seeking a friendly, reliable, and organised Receptionist to join our busy and supportive team at Lochend Surgery. As the first point of contact for patients, you’ll play a vital role in providing excellent service and ensuring the smooth day-to-day running of the practice.
The post is for 22 hours per week Mon, Wed, Thur, Fri 2-6pm, and Tue 12–6pm. Salary will be dependent on experience.

KEY RESPONSIBILITIES

• Greet patients and visitors in a professional and welcoming manner
• Answer telephone calls and manage appointment bookings
• Handle patient queries efficiently and sensitively
• Update and maintain patient records accurately using Emis
• Process repeat prescription requests
• Assist with administrative tasks including scanning, filing, and correspondence
• Liaise with clinical and non-clinical staff to ensure coordinated care for patients