JOB SUMMARY:

Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient comes across when entering the office. It is your responsibility to make LA CENTA’s first impression. This is a very important position that should not be taken lightly!

QUALIFICATIONS AND EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.

• HS Diploma / GED Required
• At least 1 year of front desk reception experience in a medical setting
• Ear Nose Throat & Allergy specialty clinic experience preferred
• Must be bilingual - fluent in both English and Spanish
• General knowledge of HIPAA
• Must be able to travel within our various Los Angeles based clinics
• Computer literate, ability to type at least 40 wpm

JOB DUTIES AND RESPONSIBILITIES:

• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Communicates to patients when a physician is running behind schedule.
• Optimizes patients’ satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived.
• Prepares lab requisition forms as requested by physicians
• Scans Radiology and Lab requisitions to patient files.
• Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD
• Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays.
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assist in the creation of new patient welcome packets.
• Other duties, as assigned.
  Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 20 lbs. periodically
• Travel to clinic locations or sites as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function