Medical Receptionist at Manatal

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Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention to Detail, Organizational Skills, Time Management, Software Proficiency, Patient Service, Confidentiality, Phone Support, Appointment Management, Record Management, Billing Enquiries, Customer Service, Medical Receptionist Experience, English Proficiency, Problem Solving, Multi-tasking

Industry

Software Development

Description

Overview: As a medical receptionist staff you will play a crucial role in the Pediatric Clinic, managing a variety of administrative, communication, and patient service tasks. You will be responsible for ensuring smooth operations by effectively handling phone calls, appointment management, patient communication, and using our software programs: blue-chip programs and medical directory. We have a cloud-line based phone system. This role requires excellent communication skills, attention to detail, and the ability to operate various software systems efficiently. Responsibilities: Phone Support: Answering inbound and outbound calls, including appointment scheduling, confirmation, rescheduling, and handling patient inquiries. Inbound call handling calls Making/confirming/changing an appointment Updating the patient's contact details Obtaining directions to the clinic (we have three locations at Pindara, JFH, and GCPH and we have detailed directions on our website and social media page) How to book an appointment and current wait times How to access forms online and direct to our website (such as letter, referral, or script requests) Out of consult patient enquiries: We have an online enquiry form to upload new referrals We have an online script request We have an online letter/referral request Phone message not related to new appointments/scripts/letter requested are taken and uploaded into paediatrician's holding file Questions relating to scripts (how to request, refill, or access a prescription) Billing enquiries Consultation fees (pricing, pre-payment for new appointments within 3 days) Email address for general queries Calls from pharmacists or other health care providers requesting to speak to a practitioner in relation to a patient care, script, condition or result. In some cases, when urgent, these calls are put through to the doctor (if available at the time) Outbound call handling calls would range in nature from: Confirming appointments that have not been confirmed via SMS reminders Chasing required documentation from parents e.g., referrals Rescheduling appointments Advising of extended delays if a practitioner is running late Calling patients who are on the waitlist to offer suitable appointments when they become available. Calling external healthcare providers to obtain information at the practitioner's request Calling laboratories to obtain/enquire after results Administrative Tasks: Managing and updating patient records, verifying patient details in the system Key Criteria for the Role: English Proficiency: Strong command of the English language, with the ability to communicate clearly over the phone and in writing. Familiarity with Australian English is essential Medical receptionist experience (ideally 3-5 years) Organizational Skills: Strong time management skills to handle a variety of tasks efficiently. Use of daily checklists and systems to ensure progress, and no steps are Security & Confidentiality: Adherence to strict confidentiality protocols, including secure password management ShoreXtra Perks: Day 1 HMO Coverage Dayshift schedule Fixed Weekends off Game lounge Shorelife perks (gym membership discounts and more!) Engaging monthly activities Free and unlimited barista-style coffee Free parking and shuttle services Employee referral incentives (Bronze)

Responsibilities

The medical receptionist will manage phone support, including scheduling and confirming appointments, and handle patient inquiries. Additionally, they will perform administrative tasks such as managing patient records and verifying details in the system.