About the Role

• Full-time or part-time positions available
• Starting rate of $30.45 per hour (negotiable based on experience)
• Immediate start available
• Availability required between 7:30 am and 3:30 pm, Monday to Friday

Benefits

• Free on-site parking
• Small, supportive, and collaborative team environment
• Opportunity to work within a multidisciplinary respiratory care setting
• Exposure to patient-centred care for people with chronic respiratory conditions
• Autonomy and trust in your role
• A workplace culture that values accountability and initiative
• Opportunity to contribute to developing and improving practice processes

Key Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner
• Manage incoming phone calls, patient enquiries, and walk-in visits
• Coordinate bookings and maintain appointment schedules for nurses, scientists, specialists, and lung function testing clinics
• Process referrals, payments, and invoices using practice systems
• Maintain accurate patient records in accordance with privacy and confidentiality requirements
• Manage your own tasks and priorities, and see them through to completion
• Provide comprehensive administrative support to nurses, scientists, and specialists
• Assist patients with enquiries and navigation of our services
• Identify issues, raise them promptly, and contribute to resolving them
• Contribute to new projects, services, and continuous improvement initiatives within the organisation

About You

To be successful in this role, you will demonstrate:

• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Accountability and a strong sense of ownership over your work
• Drive and initiative
• The ability to work independently with minimal supervision, and as part of a team
• A positive attitude and willingness to learn
• A commitment to improving health outcomes for people living with asthma and COPD
• Previous experience as a medical receptionist or in a similar customer service or administration role

Desirable Skills and Experience

• Experience using Best Practice medical software
• Experience with MBS billing and Medicare processing
• Previous experience in a healthcare or medical practice environment
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