ABOUT YOU:

Are you looking for a fresh challenge where you can actively help people in their time of need? Are you empathetic, caring, kind and people focused, yet resilient and committed? If so, we would love to hear from you.
Previous experience as a medical receptionist is not essential: full training and support will be given.
We have multiple positions of varying hours and shift lengths and your working hours can be discussed at interview.
Some of our successful candidates have come from backgrounds in Hotels, Catering, Hospitality, Retail, as well as many other service-based industries. The most important thing is that you are a people person, and you care.
This could be your chance to make that career change you have been looking for in a fully supported team environment.

ABOUT US:

Moss Healthcare Harrogate is a long established, family focused General Practice providing NHS services to our 20,000 registered patients. We operate from 2 sites across town, the largest of which is on Kings Road in Harrogate. We have a staff team of around 60 people including GP’s, Advanced Nurse Practitioners and Nurses as well as our Admin and Operations teams.

The successful candidate(s) will join our hard-working reception team to provide an exceptional standard of customer service to our patients. We are looking for individuals who:

• have experience of working in a busy, fast paced environment
• want to deliver excellent service to our patients
• can think on their feet and multi-task
• can keep calm under pressure
• are computer literate
• have excellent communication and organisational skills, with the ability to work to a high standard
• have a positive, ‘can do’ attitude
• be flexible, available as required to cover extra shifts as overtime for holiday and absence cover
• are team players

• Greet and assist patients as they arrive and on the phones, ensuring a welcoming environment.
• Manage appointment scheduling and maintain accurate patient records.
• Answer phone calls and respond to enquiries with clear communication.
• Handle administrative tasks, including filing and data entry, with strong organisational skills.
• Utilise computer systems to manage patient information efficiently.
• Collaborate with healthcare staff to ensure smooth office operations.