Medical Receptionist - Multisite - White Cross Clinics at Tamaki Health

Māngere-Ōtāhuhu, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Numerical Skills, Cash Handling, Computer Literacy, Time Management, Adaptability, Interpersonal Skills, Negotiation, Conflict Management, Problem-Solving, Cultural Capability, Empathy, Tolerance, Medical Reception

Industry

Hospitals and Health Care

Description

MULTI-SITE MEDICAL RECEPTIONIST - WHITE CROSS CLINICS - MULTISITE LUNN AVENUE, ASCOT AND OTAHUHU Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily. ABOUT US: At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care. WORKING HOURS: We are seeking an exceptional candidate to support our clinic network across Auckland’s South and Central regions. Our White Cross clinics are open Monday to Sunday from 8:00 am to 8:00 pm, and 24/7 for White Cross Ascot. This role is mainly based at our Ranui clinic, with occasional operational support at other West Auckland clinics—Glendene, Wai Health, Avondale, LynnMall, and Lincoln Road—when needed. Working Hours: 32 hours per week. KEY RESPONSIBILITIES: 1. Reception * Professionally greet and assist patients and visitors. * Efficiently manage patient flow. * Handle phone calls, messages, and appointments accurately. * Provide courteous assistance and escalate inquiries when necessary. * Manage patient enrolment. 2. Waiting Room * Keep patients informed about wait times and emergencies. * Monitor and promptly address patient needs in the waiting room. 3. Accounting * Accurately handle patient invoices and claims. * Process payments and manage banking tasks. * Complete various forms and maintain document accuracy. 4. Privacy and Security * Maintain patient confidentiality and adhere to security protocols. 5. Comply with all health and safety procedures and protocols. KEY SELECTION CRITERIA: Qualifications, Skills, and Knowledge * Post-secondary qualification (Desirable). * Flexibility to work day shifts, night shifts, and weekends. * Experience in medical reception or administration (Desirable). * Customer service background, Kiwi Host or similar training (Advantageous). * Excellent customer service, communication, and numerical skills. * Experience with cash handling and payments. * Well-developed computer literacy. * Experience working in fast-paced and high-demand environments. Personal Attributes * Culturally capable and sensitive to diverse needs. * Demonstrates empathy, tolerance, and understanding, especially with distressed patients. * Effective time management and adaptability. * Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities. * Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi. Other Requirements * Proof of legal right to work in New Zealand (Essential). * NZ Driver's license (Desirable). WHY JOIN US? * Make a meaningful impact in healthcare. * Join a dynamic and supportive team. * Develop your skills and grow within our organisation. * Contribute to a diverse and inclusive workplace. * Competitive compensation and benefits. * Car Park provided. * Penal rates are applicable for evening shifts and weekends. HOW TO APPLY: To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.

Responsibilities

The Medical Receptionist will professionally greet and assist patients, manage patient flow, handle communications and appointments, and oversee patient enrolment across multiple clinic sites. Key duties also involve monitoring the waiting room, accurately handling patient invoices and claims, processing payments, and maintaining strict patient confidentiality and security protocols.