Full job description

About the role

To organise appointments, answer incoming telephone calls, reception duties, maintain records and perform other tasks in order to ensure smooth and efficient running of front of house and to provide an exceptional standard of care to our patients in a welcoming and caring environment.

Key responsibilities

Greet patients and visitors in a welcoming, friendly, courteous and professional manner

Liaise with patients and their families in a compassionate manner

Liaise with GPs, other health professionals and their staff

Answer telephone promptly and politely and make telephone calls where required

Make appointments for patients and medical staff

Maintain patient and practice confidentiality at all times

Manage incoming and outgoing mail and faxes and ensure distribution to the correct person

Type documents as required with a high level of accuracy, including reports and referral letters

Issue patient invoices and receipts following consultations and receipt payments

Ensure reception and waiting areas are clean and tidy at all times

About you

Basic knowledge of MS Word and Excel

Completion of an accredited medical reception course or knowledge of medical terminology

Minimum of one year's experience in medical receptionist or secretarial role

Genuine patient orientated focus, showing empathy when required

Excellent presentation, punctuality and positive attitude towards work

Ability to maintain a high level of professionalism and confidentiality

Excellent interpersonal and communication skills

Ability to work independently, show initiative and work productively within a team environment

Pay: $25.00 – $35.00 per hour

Work Location: In person