• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Filing, scanning & coding into medical records
• Process New registrations and deductions
• Summarising Medical Records
• E-Referrals
• Process medication requests
• E-Consults

Reception

• Receiving patients consulting with members of Practice team
• Ensure telephone system is on/off in a timely manner
• Opportunistic QoF
• Receive visitors to the practice
• Cash up end of day

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

Other Tasks

• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

Job Type: Full-time
Pay: £25,040.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Day shift

Work Location: In person
Application deadline: 30/04/2025
Reference ID: Receptionist/Patient Care Navigato

• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by manager