Key Responsibilities

• Greeting and checking in patients in a warm and professional manner
• Managing appointments and the daily schedule via practice management software
• Processing billing
• Managing incoming and outgoing correspondence
• Answering phones and managing patient enquiries
• Scanning, filing, and maintaining accurate patient records
• Liaising with hospitals, specialists, and other healthcare providers

About You

• Previous experience in a medical reception, receptionist or customer service facing role is ideal but not necessary.
• Experience with Genie practice management software highly regarded
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Ability to multitask and prioritise in a fast-paced environment
• Professional presentation and a warm, caring approach to patients
• Ability to maintain strict patient confidentiality at all times