Your Responsibilities Will Include:

• Delivering professional and warm patient service
• Managing phone and email enquiries with efficiency and empathy
• Administration tasks
• Opening and closing the practice
• Coordinating patient appointments and ensuring smooth daily operations
• Handling and resolving patient queries
• Invoicing, receipting, and reconciliation
• Ordering clinical and office supplies
• Liaising with referrers, suppliers, and third parties
• Supporting and guiding fellow reception team members

What We're Looking For:

• Minimum 1 year of experience in a medical reception role
• Australian medical reception experience is essential for this position
• Strong communication and interpersonal skills
• Passion for providing exceptional patient care
• Proactive mindset
• High attention to detail and accuracy
• Ability to multitask and stay calm under pressure
• Proficiency in electronic medical record systems
• Advanced proficiency in electronic medical record systems with ability to utilise complex functions
• Professional, reliable, and mature attitude
• Flexible and solutions-oriented approach
• Previous experience in a GP clinic is ideal but not essential