THE MANOR SURGERY, OSLER ROAD, HEADINGTON, OXFORD

Hours: Min 12 hours per week over 3 days- Monday, Tuesday, Wednesday from 3.45- 7.45pm plus flexibility to provide cover when necessary, including Friday afternoons/ evenings.
Salary: Oxford Living Wage: £13.16 per hour
We are a large GP Practice in Headington looking to recruit a Part time - evenings- Medical receptionist with excellent communication skills to join our friendly team.
You will be the first point of contact for patients calling or visiting the practice and it is essential that you project a smart, professional, and friendly image at all times. Excellent telephone skills are essential, plus a helpful and efficient approach when dealing with patients, colleagues and visitors.
This is a busy and demanding role that requires flexibility and the ability to think on your feet. We are looking for a team player who will thrive in a high-pressure environment. You should be reliable, have good time keeping skills and a strong work ethic.
Experience is preferred but not essential as full training will be given. An ability to cover for extra shifts (planned absences and to cover at short notice) is essential.

JOB DESCRIPTION

Job Title: Receptionist
Responsible to: Reception Manager
Accountable to: Practice Manager

JOB SUMMARY:

To welcome patients and visitors to the Practice in a friendly, positive manner and to deal with telephone and personal enquiries calmly and professionally.

CONFIDENTIALITY

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive.

• To welcome and direct patients and visitors on arrival.
• To open the premises, turn on computers in the reception area and open the waiting room.
• To be responsible for answering general enquiries, explaining surgery procedures, making new and follow up appointments.
• Receiving requests for repeat prescriptions and taking appropriate action if urgent.
• To collect letters and prescriptions from the doctors and file ready for patients to collect.
• Receiving and recording requests for home visits and printing of patient summaries.
• To update patient details e.g. change of address, in electronic and paper records.
• To ensure information regarding unresolved matters is handed over to colleagues at the end of a shift.
• To frank and post external mail.
• To file and extract records and any documents when needed.
• Register new patients to the Practice.
• To ensure specimens are bagged ready for daily collection.
• Filing of new patient records and reports.
• Ensuring stationary supplies are well stocked in the reception area.
• To liaise between doctors and patients.
• General housekeeping duties, ensuring the doctors’ rooms, waiting room, reception area and staff kitchen are clean and tidy.
• Making tea and coffee when asked and load/unload the dishwasher.
• At the end of surgery, tidy and close the waiting room and doctors’ rooms, lock doors, and windows, and turn off computers and air conditioning.
• Ensure the building is secure when leaving the practice at the end of the day.
• To ensure patient confidentiality at all times.
• Any other reasonable duties as requested.