PERSON SPECIFICATION

• Experience in a healthcare or customer service role is essential
• Excellent communication skills with a polite and friendly approach
• Ability to manage multiple tasks efficiently in a busy environment
• Proficient with IT systems; experience with EMIS Web is an advantage
• Commitment to confidentiality and patient care

• Welcoming and registering patients attending the surgery
• Managing appointment bookings, cancellations, and patient enquiries via phone and in-person
• Processing prescriptions, referrals, and clinical correspondence accurately
• Maintaining patient confidentiality and data protection standards (GDPR)
• Collaborating closely with clinicians and administrative teams to support practice needs
• Scanning of documents.