ABOUT US

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.”
We are looking for a Medical Receptionist - Patient Liaison to join our incredible team at our flagship clinic in London. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.
Our clinics will be open from Monday - Friday to start and eventually open up to seven (7) days a week, and may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

OUR VALUES

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

FRONT DESK RESPONSIBILITIES

• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
• Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

MRI TECH AIDE RESPONSIBILITIES

• Patient Preparation for MRI Scans
• Escort patients to changing rooms and explain pre-scan protocols.
• Assist patients with positioning for comfort and safety during scans.
• Screen for contraindications and verify compliance with safety protocols.
• Support MRI Technologists
• Prepare the MRI suite with necessary supplies and clean equipment after use.
• Communicate any patient-specific concerns or needs to the technologist.
• Assist in maintaining an efficient workflow to minimize patient wait times.
• Equipment and Environment Maintenance
• Report any technical issues or maintenance needs to appropriate personnel.
• Keep patient areas tidy and well-stocked with necessary materials.