1. Role Summary The post-holder will join a dynamic and forward-thinking team in a very busy medical practice. The team provides support to all patients and clinicians, maintaining a professional disposition at all times. The post-holder will work at both the Mossley and Greenfield sites on a rota basis and sometimes at short notice to cover periods of leave.
2. General Duties Ensuring reception and administration duties and responsibilities within the practice are carried out accurately and in a timely manner, adhering to the policies and protocols Receiving calls and assisting with direct face to face patient enquiries Using the clinical IT system (EMIS) to make appointments, record administration events, process medication requests and many other miscellaneous duties Document management using Docman software Handling specimens and ensuring the appropriate forms have been completed accurately Facilitating timely and appropriate communications internally and with external services and organisations Processing medication requests including receiving and recording requests for repeat prescriptions, issuing repeat prescriptions authorised by the clinicians, forwarding prescription queries to relevant clinicians Processing internal and external electronic communications in a timely manner Opening and distributing in-coming and out-going mail including scanning and posting Registering new patients accurately and ensuring all new patient documentation is completed Maintaining inventories such as supplies/stationary/refreshments General filing Photocopying Opening and closing of both surgeries Other duties considered appropriate to the post 3. Communication The post-holder must recognise the importance of effective communication within a team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.
   Recognise peoples needs for alternative methods of communication and respond accordingly and within the Practices policies and procedures. 4. Safeguarding Pennine Medical Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The post holder will complete the required level of safeguarding mandatory training, demonstrate a good understanding of safeguarding and will strictly adhere to the Practices safeguarding policies and procedures.
3. Confidentiality The post-holder will be requested to sign a confidentiality agreement. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality and the protection of personal and sensitive data. 6.
   Health & Safety The post-holder will be expected to promote and maintain their own and others health, safety and security as defined in the Practices Health & Safety Policy. 7. Equality & Diversity The post-holder will be expected to support the equality, diversity and human rights of patients, carers and colleagues. 8.
   Personal & Professional Development The post-holder will participate in any internal or external training programmes implemented by the Practice relevant to their role. This will include all mandatory training and may occasionally involve attending for training off-site

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