About the job

Receptionist / Client Experience Coordinator | Full Time | Norwest HQ Balance Health and Performance · Norwest NSW 2153 (with travel to Belrose and Alexandria as needed)$70,000 + super · 38 hours per week

We’re looking for people who feel aligned with us. Is that you?At Balance Health and Performance, our mission is “Making a difference through exceptional patient care and nurturing our team’s career progression.” By the end of 2028, we’re on a mission to open 10 clinics across Sydney, and that starts with the first person every patient meets: you.

We’re looking for an experienced Receptionist to be the heartbeat of our Norwest HQ. You’ll create a warm welcome for every patient, keep our clinicians’ days running smoothly, and help us deliver the kind of care that keeps people coming back.

What the role involvesWelcoming patients in person and over the phone and making every interaction feel personal
Managing clinician diaries, bookings, rescheduling and waitlists to keep schedules full and flowing
Processing payments, health fund claims and invoicing, including workers compensation and CTP accounts
Responding to patient enquiries via phone, email and SMS
Keeping patient records accurate and supporting our clinical admin workflows
Working alongside our clinicians and management on day-to-day clinic operations
Supporting our Belrose and Alexandria clinics when coverage is needed
Engaging in company initiatives, including training and team days

What’s in it for you?Training and support to help you growA structured induction program so you’re set up for success from day one
Career planning and quarterly goal setting to work towards your aspirations
Quarterly reviews to celebrate what you’ve achieved and map out your next steps
Quarter planning days where you help shape the trajectory of Balance
A front-row seat to a growing business, with real opportunity as we expand across Sydney

An engaged and collaborative team who laugh every day

We make a point of getting to know each other, with plenty of banter alongside real teamwork. We work hard and have fun at the same time.

Daily huddles and weekly team meetings to check in and support each other
Team events, and the one to always look forward to is our Christmas party

Above all, we’re looking for cultural alignment

Our values are:Doing the right thing
Make a difference
Act with purpose

If those words resonate with how you show up for patients, colleagues and the business, we’d love to hear from you.

Conditions of the positionSalary: $70,000 + superannuation
Hours: 38 hours per week, typically Monday to Friday, 9am–5pm. If you’d prefer a shorter weekday, there’s the option to work a Saturday morning instead.
Location: Based at our Norwest HQ, with travel to Belrose (2085) or Alexandria (2015) as needed

What we’re looking forPrevious reception or front-of-house experience, ideally in allied health, medical or a similar client-facing setting
Confidence with practice management software (Splose experience is a bonus)
Experience with health fund, workers compensation or CTP billing (highly regarded)
A warm, calm and professional manner, even on the busiest days
Strong attention to detail and the ability to juggle multiple priorities
Flexibility to travel between our clinics when required
A current driver’s licence and access to a reliable vehicle (preferred)

The successful applicant will be:Someone who feels totally aligned to our purpose, mission and values
Someone who’s ready for a challenge and open to growing both personally and professionally
Someone who takes pride in creating an exceptional experience for every patient

What are the steps?Application. Your CV matters to us. It’s the first point of cultural alignment.
Quick 15-minute phone call to talk through logistics and book an interview.
Interview to get to know you and how you’d approach the role.
Trial shift at the clinic to get a feel for our team and how we work.
Offer and acceptance. We talk through the contract details and start date, then send you a contract to sign.

How to applyEmail your CV to admin@balancehp.com.au with a cover letter giving specific examples of how our values would apply, from your perspective, to:Caring for patients
Working with your colleagues
Looking out for the best interests of our company

We’ll contact you within 48 hours to let you know whether your application has progressed to the next stage.

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Responsibilities