MEDICAL RECEPTIONIST

A fantastic career opportunity with full training!

• Modern & progressive office in the heart of Camberwell
• Full-time – close to public transport
• Your chance to upskill and work with a supportive & energetic team

Are you seeking an opportunity to be trained in medical administration? Are you keen to work in a professional and supportive office environment? If yes, then please read on!
We are seeking a friendly, IT-savvy, receptionist to join our growing team. This is a newly created junior role as our company continues to grow and increase its client base.
Receptionists who are yet to work in the medical industry are welcome to apply. Training and upskilling in relevant areas will be provided by our experienced team. You will be providing virtual reception services (no face-to-face patient contact) along with a host of other activities to a range of specialists in private practice located throughout Australia.
This is a fantastic opportunity to kickstart your career in Specialist Medical Reception as well as upskill and learn different Medical Software. This role has limitless opportunities for growth across many departments and would suit a highly organised individual coupled with great customer service skills.

ABOUT US

Our clients comprise of doctors in private practice across Australia who are well looked after and treated like family. Doctors provide vital services to us all and at RWS, it is our passion and purpose to ensure we help them run their business so they can cope with the pressures of being a medic. To that end, RWS is known for providing multi-faceted solutions and providing a one-stop shop for Surgeons and Physicians in Australia.
As a Medical Administrator, you will be responsible for ensuring a smooth patient journey – without being in the practice!
You will be working at our office in Camberwell and providing virtual reception services to various Physicians and Surgeons across Australia. You will be supported by RWS’ qualified staff who have many years of experience working for Surgeons and Physicians and you will also receive the opportunity for growth and leadership.

SUCCESSFUL CANDIDATES FOR THIS ROLE WILL REQUIRE:

• Strong customer service with empathy and attention to detail.
• Reception/administration background and experience in working with various health funds and Medicare, DVA, TAC/Workcover claiming (preferred).
• An extremely friendly, professional, dignified and kind manner to all people with whom you deal with assisting them in their challenging clinical issues.
• Excellent communication skills, both verbal and written.
• A professionally presented individual with excellent phone manner (impressions matter)
• IT Savvy
• Have the capacity to perform well in a busy environment – must be a skilled multi-tasker.
• A friendly and easy-going personality and a ‘can do’ attitude.

DUTIES/RESPONSIBILITIES:

• Managing virtual reception and administration for numerous Private Physicians and Surgeons in our Camberwell office.
• Providing excellent service to patients and our clinicians on the phone
• Invoicing and receipting for consulting
• Managing enquires and practices’ appointment books (online)
• Working across multiple medical software platforms.
• Managing theatre lists & surgical bookings/billings (training will be provided to the successful candidate).
• The possibility of visiting a variety of private clinics for onsite support during staff absences.
• Assisting our practice team and other departments at RWS as needed.