Req #: 0000184871
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: RWJ New Brunswick
Department: Organ Transplants

QUALIFICATIONS:

Required:

• High School diploma
• 6 months experience of medical receptionist experience in comparable healthcare setting
• Basic to intermediate computer knowledge and skills

Preferred:

• Prior front desk experience in clinical or community-based setting highly preferred.
• Registration experience with EPIC

SCHEDULING REQUIREMENTS:

• Day Shift, 7:30am 4:00pm each day
• Monday through Friday schedule
• FT

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or departments
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
• Performs day-to-day administrative functions and general office duties including but not limited to scanning patient information in EMR, copying, filing, faxing, and answering phones and data entry
• Registering patients in Epic Management System, collecting co-payments and utilizing computer base collection of credit card payments
• When scheduling appointment, carefully screens patients for new address, new patient visits or update registration and informs patient of adequate information that must be presented at time of visit
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Process computerized end of day batch collection reports
• Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit
• Decision making, problem solving, mandatory implementation and facilitation of a flexible cross coverage team environment to ensure all cases are prepared in advance of the procedure deadline
• Effective communication with physicians, nurses, colleagues within the department and institution as well as with other facilities
• Active participation in staff development related activities and educational series offered within the department, the institution, on line or at other facilities.
• Performs other duties as may be required