Responsibilities include but are not limited to:

• Welcoming patients
• Answering phone enquiries
• Managing incoming and outgoing mail, emails and website enquiries
• Scheduling patient appointments including registering new patients
• Processing and booking new referrals via the phone
• Generating patient accounts and processing payments
• Medicare/DVA/Private Health Insurance billing and claiming
• Liaising with internal and external health professionals/services
• Typing up dictations prepared by clinicians
• Filing (paper and electronic documents)
• Printing and photocopying relevant documentation
• Preparing relevant reports for clinicians and accountants
• Ensuring the reception, waiting area and consulting suites are neat and tidy
• Other general office administration

ABOUT YOU:

You will be a team player with a strong focus on patient care. You will enjoy assisting and exceeding the expectations of referring GPs, clinicians and their patients. You will be comfortable working both on your own and within a team. You are able to handle a high pressure, fast paced environment and cope with multiple tasks throughout the day. Your flexible approach, calm demeanour and exceptional time management skills will see you succeed in this integral role.

Essential requirements:

• A warm and friendly personality
• Capacity to multitask whilst maintaining efficiency and accuracy
• Strong desire to help people
• Resilience to withstand a high pressure and busy work environment
• Exceptional written and verbal communication skills
• High level of computer literacy including proficiency with MacOS and Microsoft Office
• High attention to detail
• Proactive and reliable ability to problem-solve
• Professional presentation
• A deep work ethic
• Proficient typing capacity