JOB DESCRIPTION

Position: Receptionists
Employer: Shires Health Care
Responsible to: The Partners, through the Practice Business Manager
Salary Grade: £13.21 per hour (maximum 13.52 per hour, dependent upon experience and mutual assessment)

SUMMARY OF POST:

The receptionist is the first contact between the patient and the practice. She should be pleasant, helpful and accurate in communication. The reception staff are responsible for ensuring the smooth running of the reception area.

CONFIDENTIALITY

Maintenance of confidentiality is obligatory. The administration staff must not pass on medical information about a patient to anyone outside the Practice, without the express instruction from a Doctor or the Practice Manager.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues and other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

REVIEW

The content of this job description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The job description is therefore intended to be flexible and is subject to review and amendment in light of changing circumstances following consultation with the post holder.
Qualifications
- Office experience
- Administrative experience
- Knowledge of infection prevention & control practices
- Strong attention to detail
- Excellent organizational skills
- Ability to multitask effectively
- Proficiency in using office software and equipment
- Strong communication and interpersonal skills
Job Type: Part-time
Pay: £13.21-£13.52 per hour

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Shirebrook NG20: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In perso

CLERICAL DUTIES

As part of your duties you will be required the file and retrieve patient’s medical records, results and hospital letters. You will also be responsible for entering information on to the practice’s computer system, and retrieving information from the computer system.

KEY TASKS

• Answer telephone calls and deal with queries promptly, responding or taking messages as appropriate ensuring that an accurate, quality information service is provided.
• To manage the appointment system so that patients are able to see clinicians in appropriate time and manner.
• To open and organise the distribution of the post
• To file information into patients notes using scanning where appropriate.
• To photocopy and file information
• To work flexibly with colleagues to cover the opening hours of the surgery, including opening and closing the surgery by arrangement.
• To attend training sessions where relevant to work.
• Collecting data and entering data on to the clinical system.
• Assist in the recording and retrieving of information for QOF.
• Helping new reception staff and training of new reception staff.

In addition: Some staff with specific training will be required to:

• Issue repeat prescriptions for checking and signing by the Doctors.
• Make claims and monitor enhanced services claims.
• Arrange clinics and process data as required.