JOB OVERVIEW

We are seeking a dedicated and organized Medical Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service in a fast-paced medical office environment. This role requires proficiency in handling administrative tasks, managing phone systems, and maintaining electronic medical records. The Medical Receptionist will play a crucial role in ensuring smooth operations at the front desk while fostering a welcoming atmosphere for patients.

QUALIFICATIONS INCLUDE BUT ARE NOT LIMITED TO:

• Completion of a recognized post-secondary program in Medical Office Administration or a similar field is required.
• A minimum of two years of related experience is preferred.
• Experience with Meditech and Accuro is preferred.
• Demonstrated knowledge of medical terminology is essential.
• Excellent computer skills are required, including proficiency in MS Word, Excel, and Outlook.
• A willingness and ability to learn additional necessary computer programs for this position are important.
• Proficiency in using a voicemail system that saves messages via email is necessary.
• Outstanding written and verbal communication skills that reflect an efficient and solutions-oriented approach to teamwork are essential.
• Knowledge of OHIP card validation is required.
• The ability to prioritize, organize workload, and independently plan to successfully accomplish tasks is crucial.
• A demonstrated ability to effectively manage complex, stressful situations and multiple demands is important.
• Responsibilities include preparing daily and monthly reports, as well as any additional reports that may be requested. Additionally, support team meetings by preparing agendas, circulating materials, and taking minutes.
  Join our team as a Medical Receptionist, where your skills will contribute to providing outstanding patient care while working in a supportive environment.
  Job Types: Full-time, Part-time, Permanent
  Pay: $18.00-$23.00 per hour

Benefits:

• Employee assistance program
• On-site parking

Education:

• Bachelor’s Degree (required)

Experience:

• Medical Office receptionist: 2 years (required)

Work Location: In perso

• Demonstrating a high degree of accuracy and efficiency, I manage new referrals, register patients, discharge patients in EMR (Accuro), book/rebook and confirm appointments, and maintain/update provider clinic schedules for in-person and virtual care hybrid models.
• Delivers exceptional service throughout the client’s visit and during all interactions with clients, families, and the clinic team.
• Liaises with various external agencies (e.g., physiotherapists, acute care providers, doctors’ offices, hospital labs, medical records, and community care partners) and ensures the completion of referrals and other supporting documents requested by the team.
• Follows clinic-specific Standard Operating Procedures (S.O.P.s) for established office administration consistently.
• Ensures that clinic appointments are scheduled and coordinated promptly.
• Collaborates with clinic physicians and registered nurses to ensure clinic schedules are current and accurate.
• Charts are organized for clinic days to optimize workflow, and documents are filed promptly.
• Organizes the chart room, ensuring that patient demographic information (both hardcopy and electronic) is accurate and up to date.
• The computerized information system should be used efficiently, thoroughly, and accurately.
• Provides professional reception and telephone answering services along with general clerical and administrative support.
• Maintains and compiles databases as required
• Orders and maintains office and clinical supplies and equipment as required.
• Processes payment for non-OHIP funded care as required
• Processes payments for insured and uninsured individuals—knowledge of OHIP payment processing for four physicians. Using Accuro EMR and MOH payment system.