St Andrew’s Surgery is a busy and expanding GP practice located in Eastleigh, committed to delivering high-quality patient care. We are currently seeking enthusiastic and reliable individuals to join our welcoming reception team.
We offer flexibility in working days, with the requirement that candidates are available on Wednesdays. The role involves working a minimum of 20 hours per week, with shifts starting at 8:00am or finishing at 6:30pm. A combination of morning and afternoon shifts is likely, and specific working patterns can be discussed during the interview process.
If you are a team player with excellent communication skills and a passion for supporting patients in a healthcare setting, we would love to hear from you.
Previous experience in a GP surgery would be fantastic but it’s not essential as full training will be provided. Our biggest priority is finding some one who is passionate about providing an outstanding service, is dedicated to working efficiently and is professional, fun and friendly!
As the first point of contact for most of the interactions between the surgery and our patients it is a role requiring empathy, resilience in pressurised or difficult situations and a can do attitude. If you possess those then we will give you the other necessary skills and knowledge to become part of our team in a hugely rewarding role. In return we offer a very competitive remuneration package which includes access to the NHS pension scheme.
Our team of receptionist/administrators carry out much of the behind the scenes work of General Practice. Whether it be booking appointments, registering new patients, processing repeat medications or actioning all the information received from hospitals it is a varied role where no 2 days are the same. It is a busy environment, always with something to do, and would suit someone who works really well in a team and is also task focused to complete whichever job they are assigned. We are predominantly looking for a candidate to be available for morning or afternoons/evenings, or a mix of both and we will work with the successful candidate to find shifts that meet both their needs and those of the practice.
The successful candidate would need to be able to work across either of our central Eastleigh sites, depending on requirements.

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste collections
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area tidy and free from obstructions and clutte