We are seeking a professional and highly organised Full Time Medical Secretary to join our busy and dynamic team at Sydney Gut Clinic. As a key member of our healthcare team, you will play a crucial role in ensuring the smooth and efficient operation of our practice, providing excellent administrative support to our medical professionals and delivering outstanding service to our patients.

Duties include:

Manage patient appointments, scheduling, and follow-ups

• Handle phone inquiries and respond to patient queries in a friendly, efficient manner

• Prepare and maintain accurate patient records, ensuring confidentiality at all times

• Process patient referrals and liaise with specialists, hospitals, and other healthcare providers

• Organise and manage medical documentation, ensuring compliance with all relevant regulations

• Process medical billing, including Medicare and private health insurance claims

• Coordinate patient communications, including reminders, test results, and appointments

• Manage incoming and outgoing correspondence, including emails, phone calls, and mail

• Perform general office administrative duties such as filing, photocopying, and maintaining office supplies

• Provide support to medical staff and assist with other tasks as required by management

About you

• Proven experience in an administration or receptionist role.

• Strong organisational skills with the ability to multitask and prioritise effectively

• Proficiency in Microsoft Office Suite and (experience with Shexie is preferred)

• Knowledge of medical terminology and healthcare procedures (highly regarded)

• Familiarity with Medicare, DVA, and private health insurance billing processes (highly regarded)

• Exceptional attention to detail and accuracy in all tasks

• Excellent communication skills, both written and verbal

• Ability to maintain confidentiality and handle sensitive patient information

• A friendly, approachable, and professional demeanour

• Ability to work both independently and collaboratively within a team

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a medical receptionist?
• How much notice are you required to give your current employer?