Medical Receptionist at Tamaki Health

Whangārei, Northland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Reception, Patient Support, Appointment Booking, Payment Processing, ACC Claims, Patient Record Management, Confidentiality, Customer Service, Communication Skills, Computer Literacy, Cash Handling, Time Management

Industry

Hospitals and Health Care

Description

Medical Receptionist Fixed-Term, 30 hours per week White Cross Whangārei Urgent Care Are you at your best when you're helping people, juggling multiple priorities, and keeping everything running smoothly with a smile? Do you enjoy being the friendly face that helps patients feel supported when they need it most? White Cross Whangārei is looking for a Fixed-Term Medical Receptionist (30 hours per week) to join our busy urgent care team. This is a varied and rewarding role. You'll play a key part in creating a positive experience for patients while supporting the smooth day-to-day running of the clinic. Key Responsibilities: Front Desk & Patient Support * Welcome patients and visitors with professionalism and empathy. * Answer phone enquiries and assist with appointment bookings. * Ensure patient flow is managed efficiently during busy clinic hours. Waiting Room Care * Keep patients informed about wait times and clinic processes. * Support a calm, organised, and welcoming environment. * Respond to patient needs with care and understanding. Payments & Administration * Process payments, invoices, ACC claims, and other patient transactions. * Complete enrolment and registration documentation. * Maintain accurate patient records and administrative systems. Privacy, Safety & Compliance * Handle confidential patient information with discretion and care. * Adhere to privacy, security, and health and safety procedures at all times. * Support clinic processes and contribute to continuous improvement. Why Join Us? At White Cross Whangārei, you'll be part of a team that values compassion, teamwork, and exceptional patient care. We offer meaningful work, supportive colleagues, and the opportunity to make a big difference in your community through urgent care services. To learn more about our clinic, visit: https://www.whitecross.co.nz/clinics/whangarei-uc [https://www.whitecross.co.nz/clinics/whangarei-uc] About You You don't need to meet every requirement, but you'll ideally bring: * A respectful and culturally aware approach, with the ability to connect with people from all backgrounds. * Experience in medical reception, administration, or a customer service environment. * Confidence managing phones, patient enquiries, payments, and multiple systems simultaneously. * Strong communication skills and a calm, friendly, and professional manner. * Flexibility to work evenings and weekends (essential). * Good computer literacy and accuracy with cash handling and payment processing. * The ability to remain organised and focused in a busy environment. * The legal right to work in New Zealand (essential). How to Apply To apply for this exciting fixed-term opportunity, please submit your CV and a cover letter outlining your relevant skills and experience. Applicants need to have the legal right to work in New Zealand to be considered for this role.

Responsibilities

Manage the front desk by welcoming patients, handling phone enquiries, and coordinating patient flow in the waiting room. Perform administrative tasks including processing payments, managing ACC claims, and maintaining accurate patient records.