JOB DESCRIPTION

Call Centre telephonist/receptionist based at Dr Jefferies & Partners
Our staff value the opportunity to work in a supportive culture and, we ensure our team are well rewarded for their contribution. By joining us now you can play a role in shaping our organisation that continues to put customers care first. Whatever the challenges ahead, we are prepared to face them as one team.
We are seeking exceptionally motivated individuals to join our friendly dynamic team. In return for your dedication and hard work, we offer well-established, structured mentoring and staff development packages to support you in your role.
This is a busy GP surgery based in Fulham. To be successful in the role you will need the following attributes and experience:
You must be customer focused
You must have a positive attitude and work well within a team
You must be reliable and have excellent time keeping
You must enjoy speaking to people on the telephone
You must have a very clear and professional telephone manner
You must be IT literate, be able to use a keyboard and worked with computer packages
You must be energetic and hard working
On occasions, you must be able to handle irate callers, be able to calm them down and help to resolve their issues.
Your role would be to receive telephone calls and queries from patients and colleagues.
Experience required of working in a call Centre, switchboard, customer service environment or the NHS would be an advantage. In return there will be in-house training and on-the-job training with career development opportunities.
The successful applicants will be proactive team members who can demonstrate efficient organisational and prioritisation skills in order to contribute to the smooth effective operation of the outpatient team.
Working hours will be on a rota basis. Therefore you must be flexible to be able to cover these hours in the future if successful in the role.
We do not contact applicants with the outcome of shortlisting. If you do not hear from us within a week of the first assessment you have not been shortlisted.

Benefits

• Salary: £14,317 for total hours 24 hours.
• depending on skills and experience in Primary care as per above description
• You will be expected to work two late shifts until 6:30pm, 1 shifts from 8am-3:30pm.
• Post probationary period, eligibility to our twice yearly profit share bonus scheme
• 2 Saturday’s per month 8-3pm
• NHS Pension scheme
• Hot Drinks and Breakfast on site every day.

Job Types: Part-time, Permanent
Salary: From £14,317 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Profit sharing

Schedule:

• Day shift
• Monday to Friday
• Two Saturday’s per month

Experience:

• Medical Receptionist: 1 year (required)

Work Location: In person
Job Type: Part-time
Pay: From £14,317.00 per year
Expected hours: 24 per week

Benefits:

• Company pension
• Discounted or free food
• Profit sharing

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

Please refer the Job description for details