Receiving patients, consulting with members of the practice team. Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies. Be able to cover all reception positions as necessary. Taking messages and passing on information.
Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
Filing and retrieving paperwork. Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked. APPOINTMENT SYSTEM MANAGEMENT Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded. Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines. Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day

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