Full job description

IMMEDIATE START

Messina Clinic is a Medical Clinic that services the Brazilian and Latin American communities. We have been established for 18 years in London and we are currently looking for a Medical Receptionist with an immediate start!

As a Medical Receptionist, you're often the first person a patient meets when they enter the clinic. Patients and their relatives can be nervous or upset when they visit the clinic so as a receptionist, you may have to calm them down or reassure them. A receptionist at Messina Clinic may combine the job with other admin duties. You'll be expected to:

• Enter patients’ details into IT systems
• Direct patients where to go within the department or health centre
• Be responsible for fulfilling some administrative duties as well as front-of-house duties, including billing support, scheduling, patient communication, and filing.
• This role will require a team player who thrives in a fast-paced environment and enjoys working directly with people.
• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Provide general assistance to the clinical team and project a positive and friendly image to patients and other visitors in person but via the telephone at times.

This role is part-time.

Working hours are flexible.

We operate Monday to Friday 9am - 6pm and Saturdays 9am - 1pm.

Candidate requirements:

• Fluent English and Portuguese is essential.
• Basic Spanish is an advantage.
• Having knowledge/ experience in medical / hospital environment is desirable.
• Experience in customer/patient services is desirable.
• Being able to use your initiative, be proactive, quick learner, use discretion and a team player is essential.
• Knowing how to use Microsoft programs is essential.

Personal Characteristics

Receptionists need to:

• Be friendly and welcoming
• Be patient and understanding
• Follow instructions and procedures
• Work accurately and methodically
• Work in a team but use their own initiative
• Work with all types of people
• Deal with people who may be angry or upset
• Be confident using the phone

Skills required

• Organisation skills
• Good communication skills
• IT skills
• Excellent customer service skills

Training and development

You will get the training you need to do the job. This includes an introduction to the department, how to use the IT and phone equipment and the procedures to follow.

If you think this job is for you then please apply with your CV to this advert.

Equal opportunities in employment

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employment monitoring

If you are concerned about how your data will be stored, accessed or shared, be reassured that it will be kept confidential at all times and in accordance with the Data Protection Act 2018. It will not be accessible to anyone outside of the designated authorised personnel and will be used to monitor the effectiveness of our employment policies so that we can improve where required. This information will be used for statistical purposes only and you will not be identified in any way.

Job Type: Part-time

• Pay: From £12.75 per hour