Handling incoming telephone calls, responding to patient queries, and booking appointments. Liaising with external agencies, hospitals, and organisations as required. Responding to and managing incoming emails. Processing and raising blood forms and referrals, including radiology requests.
Maintaining adequate stock levels at reception, including specimen bottles and relevant paperwork (e.g. registration packs, blood appointment slips, prescription request forms). Managing prescription requests (online and paper), including data entry, coding into EMIS, and printing Controlled Drug paperwork. Assisting patients with setting up and using the NHS App and online services.
Registering temporary patients on EMIS on an occasional basis. Monitoring and checking fridge temperatures (including temporary fridges). Opening and closing the practice premises when required. Providing chaperone support during consultations as requested.
Processing clinician task requests and managing patient flow in the waiting area. Booking appointments via Enhanced Primary Care when appropriate. Signposting patients to suitable external services such as pharmacies or the Welsh Eye Care Service. Communicating and coordinating with District Nurses, care homes, and pharmacies regarding patient care and queries

Please refer the Job description for details