The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system.
b. Welcoming patients at Front Reception desk, dealing with queries and appointments.
c. Accurately recording and inputting data on the Clinical System1and patient records.
d. Process personal, telephone and e-requests for appointments.
e. Answer incoming phone calls, triaging and transferring calls and dealing with the callers’ requests appropriately.
f. Signpost patients to the correct service.
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Clinically code data on System 1 where required.
i. Photocopy documentation as required.
j. Data entry of new and temporary registrations and relevant patient information as required.
k. Action incoming emails and other correspondence as and when requested by the Reception Manager.
l. Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the Reception Supervisor.
m. Manage all queries as necessary in an efficient manner.
n. Maintain a clean, tidy, effective working area always.
o. Monitor and maintain the reception/waiting area and notice boards.
p. Support all clinical & admin & dispensary staff with general tasks as and when requested.
q. Any other tasks as required by the Reception Manager/Supervisor eg. scanning, deductions, admin support, coding, clinic letters/texts, referrals, 2-week rules
r. Partake in all mandatory elearning & face to face training.
s. Complete opening & closing procedures in accordance with staff rota.
t. Provide cover in sickness and holiday absences.
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: 18 – 24 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Work Location: In person
Application deadline: 09/03/2025
Reference ID: REC202

Please refer the Job description for details