Medical Receptionist at UnitedHealth Group Canada

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Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

27.69

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Receptionist Experience, Detail Oriented, Teamwork, EHR Proficiency, Insurance Verification, Appointment Scheduling, Payment Processing, Confidentiality, Communication, Administrative Tasks, Demographic Information Management, Referral Processing, Lean Processes, Patient Interaction, Problem Solving

Industry

Hospitals and Health Care

Description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team. The Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: 8-hour shift, Monday through Friday 8:00 am to 4:30 pm, a 40-hour week to be determined by the hiring manager upon hire. May be asked to float to other practices as needed. Location: 16 Broad Street, Suite 29, Meridan, CT 06450 Primary Responsibilities: Greet patients and conduct check-in process Collect or verify demographic information, including key demographic fields Load or update insurance information as needed Verify eligibility and flag appointment accordingly Scan insurance card(s) Collect co-payments and outstanding balances Post payments received in practice management system and provide system-generated receipts Acknowledge patients in PM Schedule appointments using approved scheduling guidelines Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care Monitor administrative tasks in the EHR and respond timely Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality Processing referrals to outside specialists/radiology Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 1+ year of receptionist experience Intermediate level of computer proficiency with Microsoft Office Access to reliable transportation & valid US driver's license Preferred Qualifications: Experience as a receptionist in a healthcare setting Experience working with an electronic health record Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

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Responsibilities

The Medical Receptionist greets patients, conducts the check-in process, and supports the care team in delivering excellent customer service. Responsibilities also include managing insurance information, scheduling appointments, and ensuring patient confidentiality.