Respond to and follow up on prospective student enquiries, using the trusted Adviser framework to build rapport and progress enrolments
Provide personalised advice on course options, study requirements, fees, and enrolment pathways to support informed decision-making
Proactively engage applicants and partially enrolled students to drive enrolment completion and achieve KPIs/KPAs
Build positive relationships with prospective students, delivering an exceptional experience throughout the enrolment journey
Maintain accurate CRM records and compliance documentation while collaborating with internal teams to support student enquiries, reporting, and enrolment activities
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