Medical Receptionist - White Cross - Glenfield at Tamaki Health

Maungakiekie-Tāmaki, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Numerical Skills, Cash Handling, Computer Literacy, Time Management, Adaptability, Interpersonal Skills, Conflict Management, Problem-Solving, Cultural Capability, Empathy, Medical Reception, Administration, Tikanga Māori, Kawa Māori

Industry

Hospitals and Health Care

Description

MEDICAL RECEPTIONIST - WHITE CROSS - GLENFIELD (PART-TIME) Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily. ABOUT TAMAKI HEALTH AND WHITE CROSS GLENFIELD: At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care. White Cross Glenfield Urgent Care and GP is a well-established, high-performing medical centre on Auckland’s North Shore providing comprehensive urgent care and family GP services to the community. Open 7 days a week from 8:00am to 8:00pm, the clinic supports patients with everything from minor injuries and urgent illnesses to ongoing health conditions, with the convenience of on-site X-ray services and a skilled multidisciplinary team. As part of the Tāmaki Health network, we are committed to delivering accessible, high-quality care in a modern and supportive environment, where healthcare professionals can make a meaningful impact while caring for a diverse community and their whānau. WORKING HOURS: The clinic operates 8.00 a to 8.00 pm, 7 days a week. The Medical Receptionist will be required to work across these operational hours on a rotational roster, as scheduled each week. Hours Available: 28 hours per week KEY RESPONSIBILITIES: 1. Reception * Professionally greet and assist patients and visitors. * Efficiently manage patient flow. * Handle phone calls, messages, and appointments accurately. * Provide courteous assistance and escalate inquiries when necessary. * Manage patient enrolment. 2. Waiting Room * Keep patients informed about wait times and emergencies. * Monitor and promptly address patient needs in the waiting room. 3. Accounting * Accurately handle patient invoices and claims. * Process payments and manage banking tasks. * Complete various forms and maintain document accuracy. 4. Privacy and Security * Maintain patient confidentiality and adhere to security protocols. 5. Comply with all health and safety procedures and protocols. KEY SELECTION CRITERIA: Qualifications, Skills, and Knowledge * Post-secondary qualification (Desirable). * Experience in medical reception or administration (Desirable). * Customer service background, Kiwi Host or similar training (Advantageous). * Excellent customer service, communication, and numerical skills. * Experience with cash handling and payments. * Well-developed computer literacy. * Experience working in fast-paced and high-demand environments. Personal Attributes * Culturally capable and sensitive to diverse needs. * Demonstrates empathy, tolerance, and understanding, especially with distressed patients. * Effective time management and adaptability. * Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities. * Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi. Other Requirements * Proof of legal right to work in New Zealand (Essential). * NZ Driver's license (Desirable). WHY JOIN US? * Make a meaningful impact in healthcare. * Join a dynamic and supportive team. * Develop your skills and grow within our organisation. * Contribute to a diverse and inclusive workplace. * Competitive compensation and benefits. * Car Park provided. * Penal rates are applicable for evening shifts and weekends. HOW TO APPLY: To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience. Only individuals with working rights in New Zealand will be considered for the selection process.

Responsibilities

The Medical Receptionist will professionally greet and assist patients, manage patient flow, handle communications and appointments, process invoices and payments, and maintain patient confidentiality and security protocols. Key duties also involve monitoring the waiting room and ensuring compliance with all health and safety procedures.