Medical Records Clerical Officer - Library

at  Mid Cheshire Hospitals NHS Foundation Trust

Are you looking for a physical challenge where you can make a difference for our patients? If so this role may be a perfect opportunity for you.
Mid Cheshire Hospitals NHS Foundation Trust has a clear vision: “To deliver excellence in healthcare through innovation and collaboration”. The Medical Records department forms part of the Diagnostics and Clinical Support Services Division.
We are looking for 2 enthusiastic and self-motivated Band 2 Clerical Officer’s to join our busy Medical Records Library Department at Leighton Hospital. The post holders will provide general administrative duties alongside being responsible for storage, retrieval and management of patient health records.
We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role.
This post is a 12 month fixed term position for the following hours:
2 part time positions
1 x 15 hours Tue, Wed & Thur 17.00-22.00
1 x 20 hours Tue, Wed, Thur & Fri 17.00-22.00
This is a physically demanding role.
The Medical Records Library provides health records for the clinical teams with approximately 23,000 patient records requested on a monthly basis and 29,000 returned to the Library in the same time frame.
This is an extremely busy department which works 24 hours a day, 7 days a week across 365 days per year. Shift working is an essential part of this role and the successful candidates will be expected to work flexibly as and when required, to cover the patient demand.
To manage health records effectively, the successful candidate will be required to retrieve, file and archive individual patient records. At times patient demographic updates will be requested and the successful candidate will be expected to communicate with a wide range of professionals within the Trust and across the health economy.
The role involves a significant amount of repetition; therefore it is essential for the right candidate to demonstrate attention to detail over a prolonged period of time. A positive attitude to problem solving is required.
Health records are currently paper based at the Trust, however over the next few years there is a drive towards the introduction of electronic patient records. The successful candidate will be an integral part of this service transformation.
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K).
The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides 500 beds and employs over 5,000 members of staff.
A wide range of community services is provided across 26 medical centres and schools by Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.
With the formation of Integrated Care Systems in July 2022, the Trust became a strategic partner in Cheshire East and Cheshire West and Chester ‘places’ and is part of the Cheshire and Merseyside partnership, caring for a population of over 2.7million.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign.
Mid Cheshire Hospitals NHS Foundation Trust has been included in the Government’s ’New Hospital Programme’ to replace the current estate and enable the transformation of healthcare for our community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
The teams within Medical Records provide the following functions:
Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based.
Reception – welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based.
Call Centre – a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
Library – responsible for storage, retrieval and management of patient health records. This role can be physically demanding.

Please refer the Job description for details