WHY WE’RE HERE:

At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

JOB OVERVIEW

We are seeking a detail-oriented Medical Records Specialist to support our growing virtual mental health team. In this role, you will manage incoming and outgoing records requests, ensuring patient data is accurate, complete, and securely maintained in compliance with HIPAA. You will work closely with patients, medical personnel, and external partners to provide records as needed, while safeguarding sensitive information. This position is vital to ensuring seamless access to records for patient care, audits, and other requests, helping us deliver exceptional mental health services on a national scale.

QUALIFICATIONS

• High school diploma or equivalent required;
• 2+ years of experience working in medical records, with a strong understanding of medical terminologies and records management processes.
• Proficiency in ICD-10-CM coding standards, CPT-4 terminologies, and HCPCS coding.
• Familiarity with client-specific process rules, regulatory requirements, and HIPAA compliance.
• Strong attention to detail and analytical skills to identify errors or inconsistencies in documentation.
• Excellent time management and workload prioritization abilities.
• Demonstrated professionalism in written and verbal communication, with the ability to interface with clients, patients, and third-party entities.
• Proficiency in using electronic health record (EHR) systems, document management software, and working in remote environments.
• Tenacity, problem-solving, and the ability to work effectively under pressure.
• Extensive knowledge of HIPAA regulations and confidentiality policies.
• Ability to ensure accuracy and security of all patient data, while adhering to medical records and compliance standards.
• Experience in behavioral health or virtual healthcare environments is a plus.
• Associate’s degree or certification in Health Information Management (HIM) preferred.

Records Management & Compliance:

• Evaluate, prioritize, and process incoming and outgoing records requests.
• Verify and review forms for accuracy, legibility, and completeness; ensure current and valid Release of Information (ROI) forms are on file.
• Maintain medical records tracker and ensure records are up to date.
• Conduct quality checks to ensure the accuracy, confidentiality, and HIPAA compliance of all records.
• Adhere to all HIPAA and confidentiality policies.

Client & Partner Communication:

• Interface with patients and external partners to ensure a high level of customer experience.
• Gather and deliver patient Letters of Service, progress updates, and other requested documents.
• Draft documentation requests for supervisor approval.
• Maintain responsibility for client/partner satisfaction through all stages of the medical records operations process.

Release of Information & Audits:

• Process and review patient documents for Release of Information (ROI), document retrieval, and audits.
• Respond promptly to external medical records audit requests, ensuring the appropriate format and compliance.
• Liaise with third-party requestors, including law enforcement, providers, attorneys, and other entities.
• Secure new ROIs for expired requests as needed.