GENERAL ACCOUNTABILITIES
You will have responsibility for delivering the new medical records workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your stream’s stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other clinical workstream leads where required.
For the workflows to be deployed, you will be responsible for the end-user experience, the provider facing modules, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Clinical Stream Lead. Additionally, the role includes contributing to the documentation of workflows, system configurations, and testing outcomes to support a seamless end-user experience.
Team Leadership & Stakeholder Engagement:
- Serve as the primary liaison to clinicians, supporting staff and Medical Records representatives, ensuring system design meets clinical documentation and workflow needs.
- Leads Medical Records engagement sessions, adoption planning, and go-live readiness efforts.
- Recommend policy changes and process improvements related to Medical Records use of the system to drive efficiencies and improve outcomes.
- Coordinate a cross-functional Medical Records implementation team across Medical Records teams during the transition.
- Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks.
- Act as a liaison between Medical Records and the EHR implementation team.
- Support development of training materials and assist with education for Medical Records and other relevant end-users.
- Provide hands-on support during go-live and stabilisation phases, ensuring continuity of Medical Records operations and rapid issue resolution.
- Collaborate with the training team to ensure Medical Records staff and other relevant users are adequately trained on Medical Records workflows within Meditech and associated applications.
- Support the planning and delivery of handover training to the future EHR BAU team members.
- Collaborate with Medical Records governance to support ongoing optimization and training needs.
Workflow & System Design:
- Collaborate with medical record and technical teams to support end-to-end integrity across modules.
- Act as the subject matter expert (SME) for Medical Records-related functions in MEDITECH including HIM, Scanning / Archiving.
- Collaborate with MEDITECH analysts and operational leaders to design and validate Medical Records workflows within MEDITECH Expanse.
- Review system functionality related to Medical Records functions.
- Ensure Medical Records operational workflows translate effectively into clinical and associated financial processes.
- Support the integration of medical record workflows with financial processes to ensure Medical Records integrity and optimised workflows alongside clinical and quality compliance requirements.
Implementation Support, Data Validation & Testing:
- Oversee Medical Records system configuration, data migration validation and integration with existing or planned enterprise platforms where applicable.
- Lead testing activities for Medical Records modules, including integrated and user acceptance testing (UAT).
- Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams.
- Ensure Medical Records-facing modules are integrated with other clinical systems (e.g., lab, imaging, pharmacy) to support seamless care delivery and documentation.
- Validate statutory, management and operational reporting requirement delivery for Medical Records functions.
- Champion change management among Medical Records, addressing workflow impacts, practice changes, and documentation requirements.
- Facilitates standards development processes and actively engages Medical Records SMEs in design and optimization discussions.
- Support the identification of appropriate hardware solutions for Medical Records staff in their operational settings.
Documentation & Governance:
- Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs.
- Support governance processes by preparing materials for the Clinical Design Forum and senior management meetings.
- Define and track key performance indicators (KPIs) for Medical Records readiness, adoption, and post-go-live performance.
- Assist in documenting lessons learned and continuous improvement initiatives.
- Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.
Qualifications & Experience:
- Diploma or degree in Health Information Management or related field.
- Minimum 3 years of experience in HIM or medical records in a healthcare setting, with at least 2 years in a supervisory or team lead capacity.
- Minimum 2 years’ experience supporting or contributing to departmental implementations (preferably involving ERP/EHR platforms)
- Strong understanding of electronic documentation standards, privacy legislation and HIM best practices.
- Strong project coordination, stakeholder engagement, and change management skills.
- Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.
- Experience implementing MEDITECH medical records capability or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
- Familiarity with clinical documentation improvement (CDI) initiatives, transcription systems, and HIM analytics.
- Knowledge of clinical decision support, change management methodologies (e.g., Prosci, ADKAR), and regulatory requirements (e.g., documentation standards, medication safety protocols).
- Skilled in change management, workflow redesign, and HIM policy development in the context of system transformation.
Equal Opportunity Statement and Benefits
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