Medical Sales & Patient Coordinator
Posted on 2 Oct
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Experience
2 - 5 Years
Job Location
Dubai - United Arab Emirates (UAE)
Education
Secondary School, Intermediate School, Bachelor of Education
Nationality
Any Arab National, Any GCC National, Any European National, Any Anglophone National
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Manage incoming leads from WhatsApp, phone calls, website enquiries, social media and advertising campaigns.
- Contact new leads quickly and professionally.
- Understand each patient’s needs and recommend the appropriate consultation, treatment or service.
- Convert enquiries into confirmed appointments and ultimately into paying patients.
- Follow up consistently with undecided leads until a clear outcome is reached.
- Re-engage old leads and patients who previously showed interest but did not book.
- Follow up with no-shows and cancelled appointments to recover potential business.
- Handle objections regarding price, timing, treatment concerns and hesitation in a professional sales-focused manner.
- Work toward monthly booking, conversion and revenue targets.
- Maintain accurate records of every lead, contact attempt, booking and outcome.
- Arrange and confirm patient appointments.
- Coordinate schedules and patient requirements with doctors, nurses and reception staff.
- Ensure smooth communication between the patient and the clinical team before and after appointments.
- Follow up with patients when appropriate to support treatment-plan conversion and repeat business.
- Provide management with clear updates on lead status, conversions and sales performance.
Desired Candidate Profile
- Minimum 2 years of relevant sales experience.
- Proven ability to convert enquiries and leads into paying customers.
- Strong closing, negotiation and objection-handling skills.
- Confidence communicating with customers by phone, WhatsApp and face-to-face.
- Persistent and disciplined follow-up skills.
- Target-driven mindset and willingness to work with sales KPIs.
- Excellent organization and appointment-management skills.
- Ability to coordinate professionally with doctors, nurses and other clinic staff.
- Excellent communication and interpersonal skills.
- Fluent English.
- Arabic is highly preferred.
- Previous experience in an aesthetic clinic, dermatology clinic, medical center, dental clinic, beauty/wellness business, healthcare sales or high-ticket service sales is highly preferred.
- Experience with CRM systems or lead-management tools is an advantage.
- Candidates should be comfortable working in a performance-oriented environment with sales targets and incentives/commission.
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