JOB DESCRIPTION:

The Medical Scheduler is responsible and accountable for key activities associated with the scheduling system. Serves as a liaison for external and internal clinical contacts. Must be able to operate a multi-line phone system and provide excellent customer service to patients and clinical staff. Responsible for gathering information and screening patients over the phone, obtaining, and verifying necessary referrals, lab results, prior authorizations, demographics, insurance information and verification. Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills and work well in a fast-paced environment.
NOTE: Job descriptions may be revised to suit business needs at any time.

SKILLS:

• Previous experience in a similar work environment
• Must have basic knowledge of CPT codes and ICD 10 Codes
• Strong phone, verbal, and written communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Capability to run a second monitor
• Minimum typing of 30 wpm is required

EDUCATION:

• High school diploma or GED required

EXPERIENCE:

• 1 - 2 years Call Center and/or Customer Service environment preferred
• 1 - 2 years experience in a Centralized Scheduling Department and / or Patient Services Department preferred
• 1 - 2 years experience with Medical software or EMR preferred
• Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred

• Schedule, confirm and reschedule patient appointments for all procedures. Coordinates exams with clinical staff when needed.
• Maintains and updates current information for all Providers, Technologist and CRNA schedules ensuring that Patients are scheduled properly.
• Obtain, enter, and update all patient information, in the patient electronic records to maintain accuracy for scheduling and billing purposes.
• Obtains all required information/documents for scheduled exam and procedure; may require verification and clarification by contacting referring providers.
• Obtains all necessary Laboratory Result for scheduled exams and procedures.
• Obtain and upload insurance verification eligibility via insurance portals when needed.
• Responsible for providing patients preparation, pre-operative, medication, and/or other instructions that are required based on established protocols.
• Maintaining and updating a 24-hour patient list for follow up, assuring patients are promptly scheduled with no delays.
• Maintaining and returning all phone messages within the departments, assuring prompted response to patients with no delays. Manage call volume in a timely and professional manner.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Understand and support the department policies and procedures.