Start Date: May - June 2025
Title: Medical Secretary (0.6 FTE)
Location: East End Community Health Centre, 1619 Queen Street East, Toronto ON
Position type: Permanent
Salary: $20.04 - $24.16 per hour / $39,078 - $47,112 annually (based on 1.0 FTE)
Hours of work: 22.5 hours per week (Wed – Fri), one evening until 8:00pm/week (Thurs) and one Saturday in five.
To apply: Please submit cover letter and resume by email to jobs@eastendchc.ca and enter “Medical Secretary” in the subject line of your email or apply directly through the job website. Please submit your cover letter and resume in Word, not as PDF.
Deadline to apply: Open until filled
To learn more about East End CHC, visit: www.eastendchc.on.ca

POSITION SUMMARY

As a member of an interdisciplinary team, the Medical Secretary acts as an interface between the public and Centre staff. The Medical Secretary operates and maintains systems for client appointments, charting, and document management. The Medical Secretary also provides administrative support to the clinical team and to other staff as required.
The Medical Secretary works in partnership with other staff and management to support the Vision, Mission and Values of the Centre. The Medical Secretary participates in the accreditation processes, quality improvement initiatives, execution of strategic plans, and implementation of organizational accountability systems.
East End CHC offers paid vacation time, group health benefits, and is a Healthcare of Ontario Pension Plan (HOOPP) employer.

QUALIFICATIONS

• Secondary school diploma
• Two to five years office administration experience, preferably in a health care setting
• Knowledge of medical terminology and health care privacy principles
• Proficiency with various software applications including Microsoft Office and email. Experience with electronic medical records (EMRs) and other client management applications preferred (e.g., Telus Practice Solutions Suite (PSS), Ocean eReferral).
• Excellent interpersonal skills with clients and colleagues in a culturally diverse practice population.
• Excellent communication, customer service, conflict management and time management skills.
• Demonstrated commitment to equity, diversity, inclusion and anti-racism with a willingness to engage in ongoing learning to increase self-awareness, improve practices and eliminate disparities in health status.
• Second language, relevant to catchment area populations, is an asset.
• Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
  East End CHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. East End CHC is an equal opportunity employer. We would like to thank all interested candidates; however, only those selected for an interview will be contacted. Top candidates will be required to do a skills assessment.
  Job Types: Part-time, Permanent
  Pay: $22.00 per hour
  Expected hours: 22.5 per week

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Day shift
• No weekends

Work Location: In perso

• Greet and assist clients and visitors in person and on the telephone, and notify providers of client arrival
• Register clients, validate client information, schedule appointments, and file and maintain confidential client information, using an electronic medical record system
• Perform a variety of administrative tasks including copying, faxing, scanning medical documents, and preparing, receiving and delivering mail
• Manage waitlist of new client applications and facilitate transfers of clients who leave the Centre
• Prepare medical records and invoices for transfers, court cases, insurance claims, etc.
• Support sending referrals to external specialists and agencies and following up on appointments and results as needed.
• Educate clients regarding our services and other community agencies and guide clients to appropriate resources in the community
• Open and close the Centre to the public, maintain staff sign-in sheet, and monitor the waiting area
• Follow Centre security protocols and initiate emergency response or evacuation procedures when necessary
• Complete other duties as required.