DAYS & HOURS: Monday, Wednesday and Thursday; 18 hours per week Job Summary: To provide general secretarial support to the Doctors, Health Professionals and Practice Manager, involving word processing and audio typing skills with general clerical work. Job Responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes producing accurate and high-quality typing of letters, reports, referrals, receiving and sending emails, minutes and creating/maintaining excel spreadsheets. This work will be done using EMIS Web, including Practice Notes (PNs), Healthshare, GP Gateway, NHS Email, AccuRx and Docman (scanned documents) To make appointments and bookings as required using e-referral where appropriate Build relationships with outside agencies and patients ensuring an efficient referral system within primary and secondary care To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure To receive secretarial related incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries via telephone calls, face to face and patient notes To receive and dispatch secretarial post and maintain a pending system To provide an efficient and timely service to third parties requesting medical reports/copy medical records following all relevant policies To support the practices Occupational Health specialist with dictations of reports to be issued to the procurer in a timely manner To assist the practice manager with any clerical/administrative duties To assist with the gathering of statistics when required using excel spreadsheets To provide cover for members of the secretarial team during periods of sickness and annual leave To cover secretarial work as needed at our sister practice, University of Warwick Health Centre In liaison with the clerk responsible, maintain adequate supplies of office stationery to perform your secretarial dutie

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