NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
o Complete personal assistant tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio-typing, photocopying and the composition of letters, medical reports and preparation of straightforward responses and request to ensure efficiency in patient care.
o Manage Consultant(s)/Team(s) diary to ensure effective time management.
o Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant and which may be passed directly to others for action and information.
o Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
o Responsible for making arrangements for the appointment of referrals to appropriate clinics and investigative departments or arranging admissions to facilitate the patient journey, taking into account urgency and length of wait.
o Management of the waiting list to ensure available resources are used most effectively in order to appoint patients which meet hospital waiting time targets.
o Liaise with a range of departments to ensure patient records are up to date and accurate with inpatient, day care, and outpatient investigatory results.
o Liaise with Consultant’s team for planning of clinic and on-call rotas to ensure effective service delivery and communicate these to department staff.
o May be required to record and prepare draft minutes of meetings for review and approval by members of the Consultant team.
o Shared responsibility for typing discharge summaries and clinic letters.
o Update TCI lists through TrakCare/OPERA in relation to patient admissions and transfers if required. Vacancy Request Form (VRF) Approved January 2024 Page 3 of 8
o Development of office and secretarial practices when necessary to improve service delivery and ensure good practice at all times.
Informal contact : Jemma Clark (emma.Clark@ggc.scot.nhs.uk)
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
Details on how to contact the Recruitment Service is available on the Supporting Information document.

Please refer the Job description for details