DESCRIPTION

Priory Hospital Roehampton is looking to recruit a Medical Secretary to join the team. This is a part time 22.5 hours role.
Priory Hospital Roehampton, a registered hospital in London, is a welcoming and highly respected rehab facility, offering expert mental health and addiction treatment.
We support people facing a wide range of mental health challenges, providing specialist care for depression, anxiety and addictions. Our team offers tailored treatment for substance addictions, including alcohol, cocaine and heroin, as well as behavioural addictions like gambling. We also provide outpatient support for adults with eating disorders.
For young people, we have a dedicated young people’s mental health inpatient service across two specialist wards - Richmond Court and Kingston Court - where we provide expert care in a supportive environment. We also offer private autism assessments for children.

WHAT YOU’LL BE DOING

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you’re assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.
• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience.

• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant.

  You can find additional information in the attached job description.

WHAT YOU’LL BRING TO THE ROLE

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.
The ideal candidate will have excellent computer and Microsoft Office skills, with the ability to audio-type, alongside a solid understanding of medical terminology. They will be passionate about providing a high-quality service to the hospital, demonstrating strong organisational skills, the ability to prioritise their own workload, and a keen eye for detail. As a team player, they will contribute positively to the department while maintaining the highest levels of confidentiality and integrity, making a real and lasting difference for everyone we support. In terms of experience, they will have a background in administration, customer service, clinical work, or a related field, and will be comfortable working collaboratively within a team to ensure the smooth running of the department. While most tasks will follow existing procedures and processes, the role also requires adaptive thinking, particularly when supporting patients and their families.
For more information about the role, you can email SarahThorn@priorygroup.com

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Supplemented meals
• 25 days annual leave plus bank holidays
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuse