Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.
Job Purpose
As a core member of the site administration team of Medical Secretaries; you will provide efficient, professional and effective
secretarial and administrative support to site and specifically to the full Medical team.

Responsibilities

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly

include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing
correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to
liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient

details and invoicing.

• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience.
• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place

for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a

Consultant.

• Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing

the best possible service to patients.

• Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in

line with company policies and SLAs.

• Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other

multi agency meetings

• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level

of service at all times.

• Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site Medical Director

and HD, and in accordance with Company Policy.

• Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied.
• Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
• Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
• Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
• Seek to continually improve processes so that the hospital can operate efficiently.
• Work effectively with colleagues across all departments with a strong focus on the success of the hospital
• May be required to provide cover for colleagues in other departments as appropriate.
• Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to

all colleagues.

• You will be expected to provide cover and support to the wider team and site as and when needed

Knowledge / Education / Skills

• Excellent computer and Microsoft office skills and can audio-type.
• An understanding of medical terminology is required.
• Passionate about providing a high quality service to the hospital.
• Strong organisational skills, ability to prioritise own workload.
• Detail oriented and excellent attention to detail
• A team worker
• A high level of confidentiality and integrity required.

Experience

• Experience within an administrative, customer service, clinical or other appropriate background.
• Experience of working within a team and sharing workload to ensure the department runs effectively.
• Work within existing procedures and processes, however, there will occasionally be the need for more adaptive thinking,

particularly when dealing with patients and their families

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularl