• Permanent full-time position
• We care about YOU! Access counselling, wellbeing services, legal & financial assistance
• Join Australia’s largest private health care provider

SKILLS AND EXPERIENCE

• To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy environment.
• You will have strong communication, multi-tasking and interpersonal skills and should be comfortable working in a team of doctors, nurses, psychologist, administrators, and non-clinical staff.
• Computer literacy including the Microsoft Office Suite
• Experience either in a medical administration setting or a reception role will be ideal.
• Experience with Patient Management Systems is highly desired, though not essential.
• Understanding of Medicare Benefits Schedule (MBS) not essential.

REQUIREMENTS

• Must provide a National Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

ABOUT THE ROLE

As our Medical Secretary for the Consulting Suites, you are responsible for providing administrative support and assistance to patients and their families upon their arrival to the clinic. This is a reception role where you will be responsible for the management of patient records, appointments and procedures and processing patient invoices and receipts. You will also be responsible for effectively performing administrative duties in line with our Ramsay Core Values to meet the needs of our customers and clinicians.

KEY RESPONSIBILITIES

• Ensuring clients have a positive experience with our practice from their very first phone call. This includes warmly greeting clients, efficiently handling inquiries, and providing necessary information with professionalism and courtesy.
• Handling patient appointments, maintaining accurate records, and processing accounts. You’ll play a critical role in managing the scheduling system, ensuring appointments are seamlessly coordinated.
• Additionally, your attention to detail will be essential in maintaining organised records and processing accounts efficiently, contributing to the smooth operation of the suites.